Complaints Handling Procedure

Here at Winfields, we make sure that customer service is at the heart of everything we do. This is why we want to make sure that any complaints you may have are dealt with quickly and effectively. 

Our aim is for you to feel satisfied and happy with the service we provide. From when we first receive your instruction to when you receive the completed report, our goal is to make the customer happy.

As a result, we ask that if you have any issues at all, with your reports or the service you receive that you just pick up the phone and we will do the best we can to resolve this. 

Our director, Thomas Winfield, is always happy to talk to customers about any issues they may have and work with you to make sure any issue is dealt with promptly.

Please see below a downloadable version of our complaints handling procedure.

Winfields Complaints Handling Procedure


Henleaze Business Centre,
13 Harbury Road, Henleaze,
Bristol BS9 4PN
Tel: 01172 872199


56 Gloucester Road,
South Kensington,
London SW7 4UB
Tel: 020 3633 2515


Unit 2b Manaton Court,
Manaton Close, Marsh Barton,
Exeter EX2 8PF
Tel: 01392 984364


Bridge House,
7 Bridge Street
Taunton TA1 1TG
Tel: 01823 765057


24-26 George Place
Tel: 01752 936567

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