Complaints Handling Procedure
Here at Winfields, we make sure that customer service is at the heart of everything we do. This is why we want to make sure that any complaints you may have are dealt with quickly and effectively.
Our aim is for you to feel satisfied and happy with the service we provide. From when we first receive your instruction to when you receive the completed report, our goal is to make the customer happy.
As a result, we ask that if you have any issues at all, with your reports or the service you receive that you just pick up the phone and we will do the best we can to resolve this.
Our director, Thomas Winfield, is always happy to talk to customers about any issues they may have and work with you to make sure any issue is dealt with promptly.
Please see below a downloadable version of our complaints handling procedure.